Privacy Policy TTB11 – Our Commitment to Protecting Your Data

This Privacy Policy is issued by TTB11 ("we", "the TTB11 platform") and applies to all users who access or use the TTB11 website at https://ttb11.site and all services provided through it, including account registration, Sports Betting activity, casino gaming, and all financial transactions conducted via the TTB11 platform.

We understand that Malaysian players entrust us with their personal information every time they register an account, make a deposit via DuitNow or Touch 'n Go eWallet, or simply browse the TTB11 platform. We take that trust very seriously, and this Privacy Policy is the official document that transparently explains how we honour it.

This Privacy Policy covers all aspects of personal data handling by TTB11 — from initial collection through to final deletion — including storage, use, protection, and sharing of data under the limited circumstances described in this document.

TTB11 only collects data that is genuinely necessary to provide services to players. The categories of data we collect are as follows:

TTB11 does not collect unnecessary data and does not request sensitive information such as credit card numbers directly — all payments are processed through authorised third-party payment providers including DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX, each of which maintains their own security standards.

TTB11 collects players' personal data through several key channels:

• Account Registration: When you complete the TTB11 registration form, you directly provide basic information such as your name, email address, phone number, and date of birth.
• Verification Process (KYC): Where TTB11 requires identity verification to meet legal requirements or process larger withdrawals, we may request supporting documents such as a copy of your MyKad or bank statement.
• Financial Transactions: Every time you make a deposit or withdrawal via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX, the transaction details are automatically recorded in the TTB11 system.
• Gaming Activity: TTB11's system automatically logs all gaming and betting activity in your account — including game type, bet amounts, and outcomes — for the purposes of game integrity and responsible gambling.
• Communications with TTB11: When you contact the TTB11 support team via email at support@ttb11.site, the information you provide in that communication is retained for troubleshooting and service improvement purposes.
• Automatically Collected Data: The TTB11 platform automatically collects technical data such as your IP address, device type, and browser information when you browse or use the platform.

TTB11 uses collected personal data solely for legitimate purposes directly related to providing platform services to you as a Malaysian player. These purposes are:

• Account Management: To create and manage your TTB11 account, including the login process, account security, and required identity verification.
• Transaction Processing: All deposits and withdrawals are processed in Malaysian Ringgit (RM) via TTB11-supported local payment methods, including DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u, and CIMB Clicks.
• Gaming Services Provision: Gives you access to all casino games, slots, live dealer, and sports betting markets — including Malaysia Super League football and BWF badminton — available on TTB11.
• Customer Support: Resolving enquiries, complaints, and disputes submitted to the TTB11 support team.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate assistance to players who need it.
• Security & Fraud Prevention: Identifying and preventing fraudulent activity, money laundering, collusion, or any other unlawful activity on the TTB11 platform.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including Malaysia's PDPA requirements.
• Platform Communications: Sending important account-related notifications, including transaction confirmations, security updates, and information on changes to our terms.

TTB11 does not share player personal data with any third parties except under the following limited circumstances, and all such sharing is carried out with appropriate safeguards in place:

• Payment Service Providers: Required transaction information is shared with Malaysian payment providers such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX solely to facilitate the processing of deposits and withdrawals. These providers maintain their own privacy policies and security standards.
• Game Software Providers: Minimum required gameplay data may be shared with casino game and Sports Betting software providers partnered with TTB11 for technical and game integrity purposes only.
• Legal Requirements: TTB11 may disclose personal data to the relevant authorities where required to do so by Malaysian law, court order, or a directive from a lawful regulatory body.
• Fraud Prevention: In cases of suspected fraud or illegal activity, TTB11 may share relevant information with Malaysian law enforcement agencies.

TTB11 ensures that all third parties receiving player data are bound by strict confidentiality agreements and are required to protect that data to the same high standard as TTB11 itself. No third party is permitted to use TTB11 player data for their own purposes.

TTB11 continuously invests in best-in-class security infrastructure to ensure the personal data of Malaysian players is always protected. The key security measures we have in place are:

• 256-bit SSL Encryption: All communications between your device and TTB11's servers are protected with 256-bit SSL encryption, ensuring that data in transit cannot be intercepted by any unauthorised party.
• Secure Password Storage: Your TTB11 account password is never stored in plain text. TTB11 uses strong hashing algorithms to ensure your password remains protected even in the worst-case data breach scenario.
• Internal Access Controls: Internal access to TTB11 players' personal data is restricted to staff who require it to perform their duties, based on the principle of least privilege.
• 24/7 Security Monitoring: TTB11's security monitoring system operates around the clock to detect and respond to any suspicious activity or unauthorised intrusion attempts.
• Regular Security Testing: TTB11 conducts regular penetration testing and vulnerability assessments by independent security specialists to identify and remediate any weaknesses before they can be exploited.
• Incident Response Plan: TTB11 has a clear incident response procedure to address any data security breaches promptly, including a notification process for affected players within the stipulated timeframe.

TTB11 retains players' personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required to fulfil applicable legal obligations. TTB11's data retention guidelines are as follows:

• Active Account Data: For as long as your TTB11 account remains active, your profile and account data will be retained to allow you full use of the platform.
• Financial Transaction History: Financial transaction records in MYR are retained for a minimum of 7 years from the transaction date to comply with applicable accounting and anti-money laundering legal requirements in Malaysia.
• Data After Account Closure: When a TTB11 account is closed, TTB11 will delete or anonymise your personal data within 90 days, unless the data is required to be retained for legal or regulatory reasons.
• Support Contact Information: Records of communications between you and the TTB11 support team are retained for 3 years for reference purposes and to assist in resolving any disputes that may arise.
• Security Log Data: Access logs and security activity records are retained for 12 months to support investigations into any security incidents that may arise.

The TTB11 platform uses cookies and similar tracking technologies to enhance your experience. Below is an overview of the types of cookies we use:

• Essential Cookies (Required): These cookies are essential for the TTB11 platform to function properly. They allow you to log in to your account, maintain your gaming session, and use security features. Disabling these cookies will affect core platform functionality.
• Performance & Analytics Cookies: TTB11 uses analytics cookies to understand how players interact with our platform — which pages are visited most, how long players spend on the platform, and where they encounter issues. This helps us continuously improve the user experience.
• Functional Cookies: These cookies allow the TTB11 platform to remember your preferences, such as your chosen language and display settings, to deliver a more personalised experience.
• Security Cookies: TTB11's security cookies help detect and prevent fraudulent activity by identifying unusual login patterns and usage behaviour.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the overall functionality of the TTB11 platform. TTB11 does not use third-party cookies for advertising or targeted marketing purposes.

As a TTB11 player who is a Malaysian citizen or resident, you have the following rights regarding your personal data held by TTB11. We respect and will fulfil every valid rights request within a reasonable timeframe:

The TTB11 platform is intended solely for individuals aged 18 and above. TTB11 does not knowingly collect or process personal data from individuals under the age of 18.

During the registration process, TTB11 requires age verification and reserves the right to request relevant verification documents. If TTB11 determines that a player under the age of 18 has successfully registered an account, that account will be closed immediately and all associated data will be deleted in accordance with our child data protection procedures.

TTB11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, technology, or new legal requirements. Any amendments take effect upon publication of the updated version on this page.

For major amendments or changes that materially affect how we use your personal data, TTB11 will endeavour to notify players with active accounts via in-platform notifications or email to their registered address, at least 14 days before the changes take effect.

The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. We encourage players to review this Privacy Policy periodically to stay informed about how TTB11 protects their information.

If you have any questions, concerns, or complaints regarding TTB11's Privacy Policy or the way we handle your personal data, our team is ready to assist you through the following channels:

• Email: support@ttb11.site – for privacy enquiries, data rights requests, or data protection complaints. We are committed to responding to all privacy-related emails within 2 hours.
• Support Operating Hours: 24 hours a day, 7 days a week, including Malaysian public holidays. Support is available in Bahasa Malaysia.

TTB11 takes every privacy complaint seriously. If you are not satisfied with TTB11's response to your complaint, you have the right to contact the Department of Personal Data Protection Malaysia (JPDP), which oversees PDPA compliance in Malaysia.